Program Manager - Oracle Cloud ERP Transformation

Key Responsibilities

Program Leadership

·         Lead programs and projects from initiation to completion, ensuring the delivery of innovative solutions aligned with client priorities

·         Set up and lead effective governance and PMO processes, overseeing decision-making, deliverables, stage gates, schedule, resources, and costs

• Showcase collaborative leadership skills, interpersonal skills, coaching skills, cross-team management skills

• Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage innovation

• Build relationship with Program Leadership with effective communication and soft skills

• Assess and implement improvements in business processes within and across functions

• Demonstrating superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills to ensure successful client projects and team performance.

Client Engagement

·         Actively build positive, collaborative relationships with clients to understand their business priorities and meet the delivery expectations and quality.

·         Identify stakeholders across customer and internal teams and perform deep stakeholder analysis including resource backfills and resource contingency planning.

·         Identify and address client needs by developing impactful client relationships

·         Effectively manage Client feedback and address Client escalations

Team Management

·         Build and manage cross functional project teams with diverse expertise across Business and Technology, ensuring alignment with broader business goals and strategies.

·         Monitor and manage team goals and performance, providing guidance/mentorship/ coaching as per the global delivery model

• Managing resources across multiple geographies

• Building and developing diverse and inclusive teams

Program Planning, Scope Management and Execution

·         Take end to end accountability in planning, orchestrating and execution of program objectives, goals and scope

·         Ensure quality project delivery under the agreed budget and scope

·         Develop integrated project plans and drive teams towards on-time delivery

·         Set up project governance structure and rhythm according to services delivery methodology.

·         Create milestone-based delivery plans/models aligning to the global delivery model

·         Define task level details and accountability across various sub-tracks within program

·         Define milestone entry and exit criteria for the program.

·         Identify and drive client ownership, responsibilities and commitments as per agreed RACI matrix

·         Take a lead at effort estimation and resource assignment according to SOW and project commitment.

·         Advise clients proactively on upcoming quarterly upgrades and other Oracle dependencies as per the project milestones

·         Responsible for effective communication and change management with clients and all stakeholders to align on planned cut over activities/shut-down phases/black out periods

·         Proven ability in Client Conflict Management, Risk Mitigation and Resolution

·         Proven ability to deep-dive into existing and potential functional/technical problem areas (Finance/Supply Chain), developing corrective course of action

·         Preparing and presenting complex Project documentation with accuracy

• Understanding and replicating high standard of client services, modeled through ability to develop work approach, project plans and communication methods to meet/exceed client requirements and establish maximum impact/outcomes

• Leverage project management skills to lead and facilitate meetings

• Execute and distribute information via communication planning, messaging, tracking and reporting pertaining to the Project/Program

• Demonstrate experience with Microsoft suite and other standard applications used for Project Delivery

Continuous Learning and Innovation

·         Stay current on Oracle Roadmap and releases, Oracle Cloud ERP methodologies, tools, and assets/accelerators

·         Keep skills up to date w.r.t. Industry certifications and trainings, as relevant to the role

Qualifications

·         Bachelor’s degree or equivalent, with at least 12 years of Information Technology experience in Oracle or any other Tier 1 ERP application.

·         Minimum of 8 years’ experience delivering and managing complex ERP programs (preferably Oracle cloud).

·         Minimum of 5 years’ experience managing a project team of ERP resources, onshore and offshore.

·         Hands on experience is expected in different methodologies of Project delivery like Waterfall, Agile, Scaled Agile and hybrid

·         Hands-on experience across MS Projects, JIRA, MS Technologies and  other Project Management tools/applications.

Desired Qualifications

·         Post Graduate degree

·         Professional certifications (e.g., PMP, PRINCE2, SAFe, CSM, Oracle, Cloud)

·         Experience with Agile/Devops and knowledge of industry-specific domains (HiTech/CPG/Logistics) is advantageous.

·         Prior experience with managing Oracle Cloud ERP programs at Big4 or other leading consulting firms is preferred.

·         Prior experience with coordinating Oracle ERP Transformation programs with Oracle Sales Team, Oracle Support Team, Oracle Customer Success Team is preferred

·         Prior experience with collaborating across Customer Team, Tax Software Vendor, WMS software Vendor, CRM Software Vendor as part of Oracle ERP Transformation programs is preferred

·         Deep expertise in industries such as financial services, high-tech, telecommunications, manufacturing, energy, retail, pharmaceuticals, or travel and logistics

·         Proven record of high performance and substantial achievements in your past positions

·         Ability to work effectively with people at all levels in an organization

·         Solid functional knowledge, including but not limited to strategy, business development, manufacturing, supply chain, product development, project management, marketing and sales, etc.

·         Demonstrated leadership ability in a team environment

Location

This is a remote role with an expectation of 30% travel within the United States or Canada.

Work Permit Sponsorship

For selected candidates, employment sponsorship can be discussed for Canada/United States

Note: The job may entail some travel based on business needs.